Chery Malaysia has issued an official assertion concerning a brake challenge confronted by an Omoda 5 buyer, which not too long ago went viral. In line with the corporate, “we’re taking this matter very critically”, they’ve reached out to the client and a courtesy automobile has been provided.
“We wish to emphasise that Chery Malaysia is dedicated to offering secure and dependable transportation options, and we’re devoted to making sure that every one our autos meet the very best security requirements,” stated Chery Malaysia VP Lee Wen Hsiang.
“Ought to clients face any points with their automobile, please don’t hesitate to contact Chery Malaysia at +603 2771 7070 or attain out to us through e mail at [email protected],” he added.
Right here’s some context. The affected buyer shared a video on Fb saying that her Omoda 5 “simply acquired out of service centre now and immediately no brake on the freeway”. Within the video – which was shot within the driver’s seat because the automobile was on the aspect of a freeway – the client sounded emotional and stated that her two-month outdated SUV has been out and in of the service centre a couple of instances.
Under is the assertion by Chery Malaysia verbatim.
7 April 2024
Assertion on OMODA 5 challenge by Chery Malaysia Vice President Lee Wen HsiangChery Malaysia acquired a criticism by a buyer involving her OMODA 5, we want to guarantee our clients and the general public that we’re taking this matter very critically.
The protection of our clients is our utmost precedence. We now have been involved with the client concerned since Saturday (6 April 2024) to deal with her concern and subsequently, a courtesy automobile has been provided to her.
We wish to emphasise that Chery Malaysia is dedicated to offering secure and dependable transportation options, and we’re devoted to making sure that every one our autos meet the very best security requirements.
Ought to clients face any points with their automobile, please don’t hesitate to contact Chery Malaysia at +603 2771 7070 or attain out to us through e mail at [email protected]
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