JudgeService has been chosen because the opinions and suggestions supplier to the RAC Supplier Community.
The deal implies that greater than 1,400 RAC sellers will have the ability to achieve entry to the JudgeService platform together with a spread of providers they’ll use to measure buyer satisfaction and reply to points highlighted.
Lee Coomber, RAC shopper director at Assurant, which companions with the RAC within the aftersales sector, stated: “Opinions and suggestions are an important a part of motor retail at present, so this is a crucial growth for us. Working with JudgeService will present members of the RAC Supplier Community with market-leading instruments to assist them to construct and handle their fame.
“In addition to being accessible on-line, all buyer opinions can be hosted centrally on the primary RAC website in order that anybody trying to find an RAC supplier can see the ranking of particular person retailers and examine verified, actual world experiences from different customers.
“Moreover, we’re offering choices to improve to quite a lot of enhanced JudgeService packages at a preferential charge for RAC sellers who wish to handle their suggestions in a extra complete vogue.”
JudgeService managing director Neil Addley stated: “We’re wanting ahead to working with motor retailers throughout the RAC Supplier Community, serving to them to additional construct belief and buyer satisfaction by means of opinions, enhanced perception and fame administration.”
The JudgeService deal follows deal between Autos in Video and the RAC Supplier Community to offer on-line imaging. Additional affiliations are being mentioned with suppliers of stocking and motor finance, specialist supplier web pages, and trade-to-trade gross sales.
Coomber added: “We’re constructing on the enchantment of the RAC Supplier Community for motor retailers by turning into a doorway to an entire vary of services that we consider can have an actual impression on the success of particular person companies. It’s very a lot a part of the tradition right here at Assurant so as to add worth to the relationships we construct with our companions.”
